Refund and Returns Policy

Dear valued customer,

Every choice you make represents a measure of trust. At CATxPAPA.com, we understand the expectations and care behind each shopping decision you make. We are deeply grateful that you have chosen us to be part of your shopping experience, whether it’s to discover unique prints or exquisite crafts. Your support fuels our growth and progress.

Our goal is to bring you satisfaction and joy, but we acknowledge that sometimes things may not unfold as expected. If the product you receive falls short of your expectations.


Please be aware of the following:

1.For non-customized products:

We support return requests within 15 working days of receiving your order. Simply ensure that the returned item is in pristine condition, unused, and with its original packaging. If the return is due to personal reasons, the return shipping fee will be your responsibility. However, if the product is not as described or if you receive the wrong item, rest assured that we will cover the return shipping fee.

2.In the case of customized products:

we understand that each creation embodies your unique story and anticipation. However, as customized items are crafted based on your personal preferences, we regret that we cannot offer returns for these products unless there is a quality issue. If you receive a customized product with quality concerns, we apologize for any inconvenience caused. Please reach out to us promptly and attach relevant photos as proof. We will rework and resend the item while covering all return shipping fees.

3.Quality concerns:

We are well aware of your desire to receive impeccable products. If you notice any evident quality issues with your received item, please contact us within 15 working days of receipt, along with relevant photos. We will engage in close communication with you to determine whether a return is necessary, or if you would like to keep or dispose of the product. If a quality issue leads to a return, rest assured that we will cover the return shipping fee.


We firmly believe that your satisfaction and trust drive us forward, regardless of time or place. Should you have any questions, suggestions, or require assistance, please feel free to reach out to us. Once again, we thank you for affording us the opportunity to provide you with exceptional service and a distinctive shopping experience.

With heartfelt gratitude for your support and understanding,